At pg soft, your privacy matters. This page explains what personal information we collect from Philippines players, how we use it, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
Full Policy
When you register and use the pg soft platform, we collect certain personal information that is necessary to operate your account and deliver our services to you in the Philippines. This includes your full name, date of birth, email address, mobile number, and residential address, which are required to verify your identity and confirm that you meet the minimum age requirement of 21 years. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. When you use our platform, we automatically gather technical data including your IP address, device type, browser version, and session activity logs to maintain platform security and improve your experience. We may also collect information you provide voluntarily, such as when you contact our support team or respond to optional surveys about your gaming preferences.
The personal data we collect is used primarily to create and manage your account, process PHP transactions, and deliver the sports betting, casino-style games, and bingo experiences available on the pg soft platform. We use your identity and age verification data to comply with Philippines gaming regulations and to ensure that our services are only accessible to eligible adults. Transaction records and session data help us detect and prevent fraud, money laundering, and other activities that could harm you or other players on the platform. We may use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy — these communications are not optional as they relate directly to your account. Where you have given explicit consent, we may also send you promotional messages about new features, games, or offers; you can withdraw this consent at any time through your account settings.
PG Soft does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually required to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are obligated to do so under applicable law. If PG Soft undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any such change. We do not share your data with other gaming platforms, advertisers, or data brokers.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to online gaming operators. Technical logs and session data are kept for a shorter period, generally up to 12 months, unless they are needed in connection with an ongoing investigation or dispute. When your data is no longer required for any lawful purpose, we securely delete or anonymise it so that it can no longer be linked back to you. You may request early deletion of certain data by contacting our support team, though we may be unable to fulfil requests where retention is required by law.
PG Soft applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction at every stage of processing. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information such as payment details is handled through certified payment partners who maintain their own rigorous security standards. Access to personal data within our organisation is restricted to staff who genuinely need it to perform their roles, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. Despite these measures, no online system can guarantee absolute security, and we encourage you to use a strong, unique password for your pg soft account and to enable any available two-factor authentication options.
As a Philippines-based user of the pg soft platform, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccuracies, and to request deletion of data that is no longer necessary for the purposes for which it was collected. You may also object to certain types of processing, request that we restrict how we use your data while a dispute is being resolved, and ask us to provide your data in a portable format where technically feasible. If you have given consent for marketing communications, you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal. To exercise any of these rights, please contact our support team at [email protected] with your account details and a clear description of your request; we will respond within a reasonable timeframe and in accordance with applicable law.
If you have any questions, concerns, or requests relating to this privacy policy or the way PG Soft handles your personal data, you are welcome to reach us at [email protected] and our team will be happy to assist. We review and update this privacy policy periodically to reflect changes in our platform, applicable Philippines regulations, or industry best practices, and the effective date at the top of this page will always indicate when the most recent revision was made. Continued use of the platform after any update constitutes your acceptance of the revised policy, so we recommend checking this page from time to time. For questions about your account, payments, or responsible gaming tools, the FAQ page is a good starting point. You can also review our Terms and Conditions and Responsible Gaming pages for related information about how we operate.
Ready to Play?
If anything in this privacy policy is unclear, our FAQ section has plain-language answers to the most common questions from Philippines players. When you are ready to join, registration is free and takes under three minutes — your data is protected from the moment you sign up.